Refund Policy

Return and Refund: 

There will be no returns and no refunds. Since all purchases made are on make to order basis, we DO NOT accept any returns. 

What items are eligible for exchange?

• Damaged - If the item delivered to you is in a damaged condition
• Wrong Order - If you receive a wrong order (in terms of size or type )
• Custom artworks are NOT eligible for return, unless delivered damaged and notified within 24 hours. 

If any damaged products are verified and approved then we will replace that product within 25 working days or else, we will refund that amount as per our policy.

Once the refund is approved, the refund amount gets credited to your original payment method within 7 working days.

Cancellation

• However, if you change your mind after placing an order, you can cancel the order (or part of the order) within 02 (two) days of the order placement. 

Please Note - That a cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund.

How can you initiate Cancellation or Refund?

Write and send an email at paintingsbyciya@gmail.com mentioning the reason for cancellation within the above mentioned timelines. Please note if the set timelines are not met, we will not be able to help you anyway.